Testimonials

In these days when most letters concerning Customer Services are invariably complaints I wanted to ensure that an example of an absolute first class from Thames Slough is recognized at the very highest level.

C Foulger

Buckinghamshire

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Darren managed the repair of my car . The customer service provided was outstanding.

His manager was totally customer oriented, open and positive throughout. He gave me complete confidence that the situation would be dealt with properly, and turned what was becoming a stress into a pleasant experience.

I can not think of anything more he could have done to give the best possible customer service - he was just perfect.

C Mill

Reading

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We recently bought a Fiat Stilo from Thames Croydon. The sale was handled by Lorenzo Fiorentini and the reason for this note is to record the fact that we thought very highly of the way he dealt with us in the course of the negotiation and subsequent completion of the sale. He was most helpful and knew his subject backwards- which is not always the case.

We thought that you might like to know that Mr Florentini did a good job. We shall certainly come back to him again if there is any need to. The car has been much admired and is going splendidly.

Mark Cole

London

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It is so refreshing to find service at this very high standard and I believe the individuals concerned should be complimented on their outstanding approach by those at the highest level.

Please also note that I have sent a similar letter to the Managing director of Fiat UK to make him aware of the excellent service we have received.

Chris

Gerard Cross

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Once again I would like to express my appreciation of a really excellent service, this time when I brought my Fiat Punto in for work on the brake system .Please thank everybody involved; they could not have been more helpful or considerate, and I had a lovely cup of coffee from reception.

Judith

Maidenhead

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I wish to say a very big thank you to Darren and Simon and all the technicians who dealt in the prompt repair of my car.

Ross Michell

Braknell

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We could like to thank you for the speed and attentions you gave us on receipt of our original letter to you, the friendliness of all your staff we came in contact with. A rare commodity in these present times.

J & D Collins

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I bought a brand new Fiat Panda from you and collected the vehicle today. The price I paid was fantastic and it really is a lovely little car!

The real purpose of this letter is to highlight your employee, Mr. Joe Smith, who I can describe as a true gentleman, great sales person and must be great benefit to your sales team.

I initially rang Fiat Croydon trying to gain some information with regards to the Panda range. Joe was ever so helpful and insisted I come down and have a look. To be totally honest, I had no real intention of buying a Panda, however Joe's enthusiasm for the product really shone through after a real in depth, no pressure look at the vehicle. After a coffee (from Joe) and time to think, I decided the Panda was a real contender. Joe then arranged a test drive for me with a young lad, who I believe started at your Dealership as a work experience student. Throughout the test drive, the seemingly shy fellow highlighted all the functions in the vehicle that I had not noticed. A budding salesman!!

As a result, Joe and I did a deal as soon as I returned.

In an ever competitive market and having had many test drives from lots of different dealers, Joe and the team at Croydon demonstrated that a good old fashioned service & honesty does still exist, backed with a good product and ultimately a sale!

Please pass on my sincere thanks to Joe and the young fellow who took me for a test drive, apologies for not remembering his name!

T Samuel

Oxted